Interesting conversation I was sent today:
Jennifer
Welcome to eBay Live Help, my name is Jennifer. How may I be of assistance?
bimbalander
Hi there, I am in a bit of a pickle. I sold to signs to a guy in the USA and could only find one of them. He then said he didn't want either and wanted refunding so I did. I then sent the one remaining sign to him by mistake. He has signed for it but is ignoring me now. What can I do?? Regards. Linda
Jennifer
I understand that you send them and item and you have refunded for that.
Jennifer
In order to resolve this, I will have to connect you with our UK Trust and Safety Team now. Is that ok?
bimbalander
Thats great
Jennifer
Thanks for confirming. Please stay connected as I will transfer you now.
Jennifer
Has transferred you to:Angelica
Angelica
Welcome to eBay Live Chat. My name is Angelica and I'll do my best to assist you with your concern.
Angelica
Kindly bear with me for a minute or two while I check what you have discussed with my colleague.
Angelica
I understand how you feel as you sold this item in good faith and some problem came along. I am going to do all I can to help you with this matter and I will keep you informed if there's anything that you need to do.
bimbalander
OK,
Angelica
Since your buyer has been unresponsive when you contacted them about paying for the item they have signed for, I strongly recommend that you call them instead.
Angelica
Have you done this?
bimbalander
I sent a paypal invoice to the buyer so they could pay me easily. But heard nothing back and get the feeling that I won't
Angelica
Oh I see. I'm sorry to hear that.
bimbalander
I also sent an email or two, but if they think they can get away with it they will. They signed for the parcel days ago and did not contact me either
Angelica
I trust this issue will be resolved as soon as possible once you contacted your buyer through phone as I've been working here in eBay for almost 5 years now and I've handled a lot of same issue as you have. Fortunately, it is all sorted out, Linda.
bimbalander
So I need to ring them???
bimbalander
What happens if they say, 'no i won't send it back'??
Angelica
Yes, that's the best way to resolve this matter is by calling them.
bimbalander
What happens if they say, 'no i won't send it back'??
Angelica
I'll be happy to assist you in getting their contact details if you want, Linda.
Angelica
If they refused to send it back or repay for the item, for us to further assist on this matter, it may be helpful to contact the authorities in your area and where your trading partner lives. We're happy to help them with any investigation that they'll do. They can contact us here:
http://pages.ebay.com/securitycente...html bimbalander
Can you send them to me please?
bimbalander
I live in the Uk and they live in the USA so what could anyone do??
Angelica
Before I process the request, please be advised that to maintain fairness, your number will be shared to the buyer as well. Is this okay?
Angelica
Oh I see.
Angelica
If calling them doesn't work, I would still advise you to try communicating with them via eBay and if that doesn't work, please do report the buyer to the police.
Angelica
I have to be honest with you but our site is a venue where anyone can offer, sell and buy just about anything, at anytime, from anywhere, in a variety of formats. At no point do we have possession of anything listed or sold through the site. Therefore, we can't refund the cost or price of the item. We can only refund your Final Value Fee.
Angelica
Can you confirm if you are still online?
Angelica
Hi Linda, I haven’t heard from you in a while. Are you still with me? If it is convenient, please send what you have already typed in so that I can read them.
bimbalander
hey
bimbalander
just finding
Angelica
Great, sorry for the question. I just wanted to make sure we are still connected.
bimbalander
Dear 13runner123,
Hi there, looks like I sent the marshalls sign by mistake. Are you happy with it do you still want the sign? I have sent you a paypal request if you do want it.
Regards. Linda
bimbalander
UPS Tracking: 1Z2X12A5D990078301
Angelica
Thanks for that added information.
bimbalander
Delivered On:
Monday, 06/30/2014 at 3:17 P.M.
Left At:
Residential
Special Instructions:
Signature Required
Signed By:
MARSHALL
Proof of Delivery
bimbalander
bimbalander
Over two weeks and no response
Angelica
Since calling them will cost you, Linda, I strongly recommend that you report this matter to the police instead.
bimbalander
Si it is a criminal offence to have something without paying for it?
bimbalander
Just got his details.
bimbalander
joe Marshall
36 Draganfly Dr
Eliot ME 03903
United States
Phone number
207 439 4515
bimbalander
There is no email you can send asking him to pay for it then?
Angelica
In relation to your buyer, I assure you that buyer who consistently fulfill with their obligations will be found accountable, with this, let me assure you that we will investigate and take appropriate action against them. As I'm sure you'll understand, member privacy is one of our top priorities, so we won't be able to update you about the results of this investigation.
Angelica
To better protect your listings in the future, I recommend that you set up your buyer requirements tool to block certain buyers that you don't want to bid on your items.
Angelica
You can set requirements for your buyers by following these steps:
1. Go to My eBay > My Account > Site Preferences.
2. Under Seller Preferences, click on the 'Show' link next to 'Buyer requirements'.
3. Click on the 'Edit' link to make changes to your Buyer Block Preferences. Click the Submit button to save your changes once you're done.
Angelica
Can you confirm if you are still online?
bimbalander
yep
Angelica
Do you have any other issue that you would like me to assist you with?
bimbalander
not sure if we got anywahere
bimbalander
In relation to your buyer, I assure you that buyer who consistently fulfill with their obligations will be found accountable, with this, let me assure you that we will investigate and take appropriate action against them.
Chat Session Ended, Goodbye. (5010)