I video items prior to despatch (have the tv on BBC news inthe background)
...even to the extent of videoing when I package the item. This helps to stop the "not as described" being used by those who simply have a change of mind. It swiftly stopped such a claim from a guitar I recently sold. I am a private seller /buyer so a change of mind or try before you buy is not an option as far as I am concerned. I am reluctant to sell high value items anymore.
regards